-Possess strong communication, customer service and organizational skills, which increased customer satisfaction from 78% to 98%
-Promoted after 3 months of working for company
-Consistently surpassed sales goal by 80% or more each week
-Exceeded established company productivity goals by 50% or more through development / implementation of best practices to increase sales, employee performance and customer satisfaction
-Increased lagging company sales by redesigning displays, improving advertising, and enhancing customer service.'
-Selected by district manager to be in charge of visual presentation and merchandising
-Implemented new techniques to better train associates to increase sales, productivity, and customer satisfaction
-Participated in and later won company recruitment contest
-Helped to reduce shrink from 2% to 1.2% by upholding and enforcing loss prevention practices
Sumo Sushi, Newport, RI
WAITRESS/HOSTESS/COOK, Mar/07-Aug/08
Description:
-Provided dining service for gourmet Japanese and Korean 60-cover restaurant
-Made reservations, assisting in menu development, training staff, and serving as the restaurant's representative to the public
-Assisted food preparers in order completion by informing chefs of client preferences and immediate response upon food call
-Handled all sections of restaurant with punctual, friendly service for new and current customers
-Assisted owner in writing menu options and price adjustments
-Implemented an online marketing plan to promote restaurant to a larger audience
-Collaborated with local businesses to increase sales through cross- promotion
-Increased business by devising more effective marketing techniques
Sole Desire Shoes, Newport, RI
Manager, Jan/07-Jan/08
Description:
-Honored with the the Customers Come First award for consistently resolving customer difficulties in an expedient and tactful manner
-Forged partnerships with more well established companies to allow for the sale of their products
-Expert presenter, negotiator and businessperson able to forge solid relationships with customers
-Improved sales consistently and increased customer base by 30-50% per quarter
-Worked with team members to improve merchandising and visual displays of store, thereby increasing customer traffic and encouraging repeat business
Army-Navy Surplus, Newport, RI
Manager, Aug/06-Jan/08
Description:
-Assisted owner with merchandising of displays and store windows
-Worked with wholesale companies to obtain more reasonable prices for products
-Required to attain extensive product knowledge of merchandise in order to aid customers in buying process
-Helped to turn around disinterested customers by teaching them about the history behind the products sold
-Quickly learned how to resolve customer issues due to the location of the store and the frequent cruise ships docked in harbor
-Apt at dealing with a diverse customer base