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A dedicated and compassionate professional with comprehensive and expansive expertise in directing all aspects of funer
al services. Exceptional ability to cultivate a comfortable environment for families by providing information, resources and consistently superior care with a personal touch. Effectively identifies and responds to client needs through exemplary communication. Displays diligence in all endeavors with attention to detail for optimal end results.
Core Strength and Skills:
Client Services
Family Support and Education
Vendor Relations
Inventory Management
Empathetic Communicator
Retort Operator
Staff Training and Management
Excellent Written and Oral Communication
Knowledge of MS Windows 2000, XP, Vista, MS Word, MS Excel, Power Point
HMIS Mortuary Contract System
PROFESSIONAL EXPERTISE
Embalming Supervisor for East Lawn and Mt. Vernon Mortuaries
Responsible for Quality control of all cases in house, including embalming, dressing, casketing, cosmetic prep of all deceased for visitation and funeral services
Conducted all daily funeral home operations including recruiting and training of staff, merchandise purchasing and pricing, inventory management and finances.
Meets with families of the deceased to discuss funeral service requests, disposition of remains and cost, coordination with clergy, and provided availability to families as a resource for questions and support.
Ordering of all supplies for prep-room, funeral related and sundry items.
Funeral arranger and director involving all services and memorials of all religions and cultures.
General maintenance and repair of mortuary facility such as painting, electrical wiring
repair, fixture replacements and general cosmetic repair of building.
Contacted newspapers, fraternal and veteran organizations.
Owner and Operator of local transport company responsible for all night calls, removals and transport of the deceased for several mortuaries in Northern California.
Established relationships with vendors to provide additional services to meet client needs, including flowers, catering and cemeteries.
Responsible for outgoing calls to hospitals, doctors, and families regarding the deceased
Composing obituaries for publication
Coordinating flight schedules and information regarding transport of deceased to other states for burial
Education
College University of Phoenix Sacramento CA Years attended: 4 years, graduated. Degree: B.S.B.M
College San Francisco College of Mortuary Science San Francisco CA Years attended: 2 years, graduated. Degree: A.S.
Employment History
Evergreen Memorial Funeral Chapel, Anchorage, AK Funeral Director/Embalmer/Prep-Room Supervisor, Jun/11-Present
East Lawn Mortuary , Sacramento, CA Funeral Director/Embalmer/Prep-Room Supervisor, Sep/05-May/11